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Billing Process

Test Order   

Healthcare provider orders testing and lab begins processing the sample

Payment Method   

Patient chooses preferred payment method: insurance or payment at time of service

Patient invoice   

An invoice will be issued according to the payment method selected

In-Network Health Plans

Pacific Point Laboratories is a participating provider with most insurance companies. Please see your sales or service representative for a complete insurance list.

Billing FAQs

The Pacific Point Laboratories invoice/bill you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to Pacific Point Laboratories for testing. For your convenience, Pacific Point Laboratories will provide notice of why you have received a bill. 

Common reasons patients may have additional financial responsibility include the following:

  • The insurance carrier has denied a claim per plan benefits.
  • Incomplete or incorrect information was received; updated insurance or personal information may be required.
  • The insurance carrier processed the claim and applied the balance to your copay, coinsurance or deductible.

Please call Pacific Point Laboratories' Billing Department at 866.799.0271 to discuss your laboratory bill or to update insurance information.

An EOB is a claim statement sent whenever you use your health plan for services from our laboratory. The EOB will show how your benefits cover the cost of your service and is not a bill. A Pacific Point Laboratories invoice/bill is the portion of an amount that was not covered or eligible for payment under your insurance plan.

Pacific Point Laboratories will bill the policy holder for payment of coinsurance or deductibles incurred for covered services provided to covered dependents.

Out-of-network indicates your laboratory does not have a contract with your health insurance. You have a choice in selecting a laboratory to provide diagnostic testing that is in-network with your health insurance carrier. Remaining in-network will help to reduce your out-of-pocket expenses.

Yes, we have a financial assistance program. We offer payment plans as well as a program based on income. Contact us to learn more.